SPLOT TIME BALANCER

TERMS OF SERVICE

(version: 20.06.2026)

§ 1.

GENERAL

  1. These Terms of Service (hereinafter: "Terms of Service") define the terms and conditions of using the "Splot Time Balancer" and the services provided by the Service Provider.
  2. The Application is for managing time within your own or shared tasks, in the following areas: work, study, physical activities, household activities, free time and others. It is intended for both Entrepreneurs and Consumers.
  3. The Terms of Service are the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means (hereinafter: the "Act on the Provision of Services by Electronic Means”).
  4. The Service Provider is Marcin Adamski, conducting business activity under the name: Mruki Marcin Adamski, Dostojewskiego 8/72, Łódź, 92-507 Poland, entered into the Central Register of Information on Economic Activity kept by the minister in charge of economy, with NIP: 7282531567, REGON number: 544514261 (hereinafter: "Service Provider").
  5. Contact with the Service Provider is possible at the following e-mail address contact@mruki.com.
  6. In accordance with the provisions of Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) (hereinafter: "DSA"), the Service Provider has appointed a contact point for direct communication with the authorities of the EU Member States, the European Commission, the Digital Services Council and Application Users on matters covered by the DSA regulation. The contact point is available at: dpo@mruki.com.
  7. Before starting to use the Application, the User is obliged to read the Terms of Service and the Privacy Policy.

§ 2.

DEFINITIONS

Capitalized words used in the Terms of Service have the following meanings:

§ 3.

TECHNICAL REQUIREMENTS, RULES OF USE AND SECURITY

  1. In order for the User to properly use the services provided by the Service Provider using the Application in Offline Mode, it is necessary to:
    1. having mobile devices running on the Android or iOS operating system that meet the minimum requirements for the Application specified on the Google Play or Apple App Store platforms,
    2. installing the Application on a mobile device.
  2. In order for the User to properly use the services provided by the Service Provider using the Application in Online Mode, it is necessary to:
    1. having mobile devices running on the Android or iOS operating system that meet the minimum requirements for the Application specified on the Google Play or the Apple App Store platforms,
    2. installing the Application on a mobile device,
    3. having an Internet connection on a mobile device,
    4. having an active e-mail account.
  3. As part of the Application, it is prohibited for Users to use viruses, bots, worms or other computer codes, files or programs (in particular those automating scripts and applications or other codes, files or tools).
  4. The Service Provider informs that it uses cryptographic protection of electronic transfer and digital content by applying appropriate logical, organizational and technical measures, in particular to prevent third parties from accessing the data, including SSL encryption, the use of access passwords and anti-virus programs or against unwanted software.
  5. The Service Provider informs that despite the application of the security measures referred to in paragraph 4 above, the use of the Internet and services provided electronically may be at risk of getting into the ICT system and the User's device, malware or gaining access to data located on this device by third parties. In order to minimize the risk, the Service Provider recommends the use of anti-virus programs or measures to protect identification on the Internet.
  6. The use of the Application is free of charge, but services provided through it may be subject to fees.
  7. The User using the services provided by the Service Provider is obliged to provide only data (including personal data) consistent with the actual state. The Service Provider is not responsible for the consequences of providing false or incomplete data by the User.
  8. The Service Recipient declares that:
    1. has full capacity to conclude the Agreement,
    2. uses the Application in accordance with the applicable law,
    3. the Recipient is entitled to all rights to the User Content entered into the Application.
  9. The Service Recipient is solely responsible for the User Content and the consequences of its use, including the violation of the rights of third parties, the law or the Terms of Service.
  10. The Service Recipient acknowledges that the Application does not provide advisory services, and any information, analysis or recommendations are of an auxiliary nature and cannot constitute the basis for making legal, financial, medical or business decisions without independent verification.
  11. The Service Provider has the right to temporarily block access to the Service if it detects unusually high usage.

§ 4.

SERVICE AGREEMENT

  1. On the basis of the Agreement, the Service Provider enables the Service Recipient (to the extent resulting from the selected variant in the Price List) to using specific functionality of the Application presented in § 5 of the Terms of Service.
  2. Using the Application in Offline Mode does not require registration or creating an Account.
  3. Using the Application in Online Mode requires registration, creating an Account and confirming the registration electronically (using the e-mail received from the Service Provider – activation link).
  4. Clicking on the activation link is tantamount to concluding a free Agreement by the Service User.
  5. The Service Provider informs, and the Service Recipient acknowledges, that in order to maintain the compliance of the Service for the use of the Application with the Application Usage Agreement, it may require the installation of its updates.
  6. If the Service User loses access to the e-mail account through which registration was made, it may turn out that the Service Provider will not be able to provide the Service User with further access to his/her Account and therefore the Service User will lose access to certain functionalities for reasons attributable to the Service User.
  7. The provisions of paragraphs 8-14 below apply only to Service Recipients who are Consumers or Entrepreneurs with Consumer rights.
  8. In the event that the Service Recipient is not granted access to the Service immediately after the conclusion of the Agreement, the Service Recipient calls on the Service Provider to immediately grant access to the Service. The summons referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 5 of the Terms of Service. In the event that the Service Provider fails to grant the Service Recipient access to the Service immediately after receiving the request referred to in the preceding sentence, the Service Recipient may withdraw from the Agreement.
  9. Notwithstanding the provisions of paragraph 8 above, in the event that the Service Recipient is not granted access to the Service, the Service Recipient may withdraw from the Agreement without calling on the Service Provider to grant access to the Service, if at least one of the cases indicated in Article 43j(5) of the Consumer Rights Act occurs.
  10. Notwithstanding the provisions of paragraphs 12-13 above, the Service User may terminate the Agreement by deleting his/her Account in the Application or by submitting an instruction to the Service Provider to delete the Account by sending appropriate information in accordance with § 1, section 5 of the Terms of Service.
  11. Withdrawal from the Agreement or its termination by the Service Recipient, regardless of the basis for doing so, takes place by submitting to the Service Provider a statement of withdrawal from the Agreement or its termination. The statement referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 5 of the Terms of Service.
  12. In the event of a breach of the provisions of the Terms of Service by the Service Recipient and failure to remove this violation despite receiving a summons, the Service Provider may terminate the Agreement with a notice period of 7 (seven) days, by submitting a notice of termination to the Service Recipient by e-mail. After the expiry of the notice period indicated in the preceding sentence, the Service Provider shall suspend the provision of the Service. During the notice period, the Service Provider may block the Service Recipient's access to the Service using the Application, if it is necessary to prevent the Service Recipient from committing further violations.
  13. The Service Provider shall delete the Account immediately upon receipt of the statement referred to in paragraph 11 above or upon the expiry of the notice period referred to in paragraph 12 above. Deleting an Account is tantamount to archiving all User Content stored on it, and then deleting it – after the end of the archiving period.
  14. The Service Recipient has the right to download all his/her data in CSV format. The data is made available within 30 (thirty) days of submitting such a request.

§ 5.

SERVICE OPTIONS IN THE APPLICATION

  1. As part of the free service, the Service Provider provides the following functionalities:
    1. creating and maintaining a User account,
    2. the ability to define a limited number of profiles1 (in Offline Mode),
    3. the ability to define a limited number of projects1 (in Offline Mode),
    4. the ability to define a limited number of tasks1 (in Offline Mode),
    5. reporting time spent on a selected task (in Offline Mode),
    6. providing summaries, statistics, and helpful tips on time management (in Offline Mode),
    7. the ability to participate in shared projects1 (in Online Mode),
    1 Details regarding the maximum number of profiles, projects, tasks and shared projects can be found in the Application.
  2. The free service constitutes the basic functionality of the Application and is available for the entire period of use of the Application immediately after its launch.
  3. The Service Provider provides the following services for the One-Time Fee:
    1. premium service – extending the functionality of the Application in Offline Mode by:
      1. the ability to define a increased number of profiles2 (in Offline Mode),
      2. the ability to define a increased number of projects2 (in Offline Mode),
      3. the ability to define a increased number of tasks2 (in Offline Mode),
      4. the ability to automatically create backup copies of profiles (in Offline Mode),
      5. the ability to generate reports in the form of spreadsheet files (in Offline Mode).
      2 Details regarding the maximum number of profiles, projects and tasks can be found in the Price List.
  4. The premium service is available for the entire period of use of the Application after paying the One-Time Fee.
  5. The Service Provider provides the following services for the Subscription Fee:
    1. subscription service – extending the functionality of the Application in Offline Mode and Online Mode by:
      1. the ability to store and synchronize profiles on the Service Provider's servers,
      2. the ability to store and synchronize projects on the Service Provider's servers,
      3. the ability to store and synchronize tasks on the Service Provider's servers,
      4. the ability to store and synchronize reported times on the Service Provider's servers,
      5. the ability to define a increased number of profiles3 (in Offline Mode and Online Mode),
      6. the ability to define a increased number of projects3 (in Offline Mode and Online Mode),
      7. the ability to define a increased number of tasks3 (in Offline Mode and Online Mode),
      8. reporting time spent on a selected task (in Online Mode),
      9. the ability to store profiles and projects in the archive (in Online Mode),
      10. the ability to automatically create backup copies of profiles (in Offline Mode),
      11. the ability to share projects with other Users3 (in Online Mode).
      3 Details regarding the maximum number of profiles, projects, tasks and users of shared projects can be found in the Price List.
  6. The subscription service is available for the period of payment of the Subscription Fee.
  7. The Service Provider reserves the right to change or suspend the above functionality options, particularly free services, at any time and without notice. The rules for changing services are set forth in § 16 of the Terms of Service.
  8. Availability of the above functionality options may vary by country or region and is determined by the Google Play or the Apple App Store platforms (depending on your operating system).

§ 6.

FEES AND BILLING

  1. Unless otherwise stipulated in a specific provision of the Terms of Service or individual arrangements with the Service Provider, all payments due to the Service Provider shall be made by the Service User using the payment systems made available within the Application and made via the Google Play or the Apple App Store platforms (depending on your operating system).
  2. For the provision of Services, the Service Recipient is obliged to pay the One-Time Fee or the Subscription Fee according to the amounts indicated in the Price List. Changes to the prices indicated in the Price List are announced in the Application and do not constitute changes to the Terms or Service.
  3. The One-Time Fee is paid once, in advance, for the entire period of use of the Application.
  4. The Subscription Fee is paid automatically, periodically in advance for the period defined in the Price List. Cancellation of the subscription service is carried out within the Google Play platform or the Apple App Store (depending on your operating system).
  5. The terms of the Trial Period (if applicable), cancellation or withdrawal of the subscription service and any refunds (if any) are subject to the terms and conditions presented to the Service User by the operator of the Google Play or the Apple App Store platforms.
  6. When making payments via the Google Play or the Apple App Store platforms, they are responsible for settling any taxes and other fees associated with them.
  7. The Service User may incur additional fees charged by their mobile network operator for data transmission (mobile internet) when using the Application. These fees are beyond the Service Provider's control.

§ 7.

PRICING

  1. The current Price List is available in the Application and may vary depending on the country or region to which it applies.
  2. The Service Provider may change the Price List at any time.
  3. The Service Provider reserves the right to change the Price List for active subscription services. The Service User will be notified of any changes 30 (thirty) days in advance via the Google Play or the Apple App Store platforms (depending on their operating system).

§ 8.

COMPLAINTS

CONSUMERS AND ENTREPRENEURS WITH CONSUMER RIGHTS

  1. The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer rights.
  2. The Service provided to the Service Recipient by the Service Provider must be in accordance with the Agreement relating to it for the entire period of service provision.
  3. The Service Provider shall be liable for any Non-Compliance revealed during the period of provision of the Service.
  4. In the event of disclosure of the Non-Conformity, the Service Recipient may file a complaint containing a request to bring the Service into compliance with the Agreement for its provision.
  5. The complaint is submitted by e-mail, to the address indicated in § 1 section 5 of the Terms of Service.
  6. The complaint should include:
    1. the e-mail address to which the Account was registered,
    2. name and surname of the Service Recipient,
    3. a detailed description of the Non-Conformity revealed,
    4. request that the Service be brought into conformity with the Agreement for its provision.
  7. The Service Provider may refuse to bring the Service into conformity with the Agreement for its provision if this is impossible or would require the Service Provider to incur excessive costs.
  8. After considering the complaint, the Service Provider provides the Service Recipient with a response to the complaint, in which:
    1. acknowledges the complaint and indicates the planned date of bringing the Service into compliance with the Agreement for its provision,
    2. refuses to bring the Service into conformity with the Agreement for its provision for the reasons indicated in paragraph 7 above,
    3. rejects the complaint due to its unfoundedness.
  9. The Service Provider responds to the complaint by e-mail within 14 (fourteen) days from the date of its receipt.
  10. If the complaint is accepted, the Service Provider at its own expense shall bring the Services into compliance with the Agreement for its provision within a reasonable time from the moment of receipt of the complaint and without excessive inconvenience to the Service Recipient, taking into account the nature of the service and the purpose for which it is used. The planned date of bringing the Service into compliance with the Agreement for its provision is indicated by the Service Provider in response to the complaint.
  11. In the event of disclosure of the Non-Conformity, the Service User may submit a statement of withdrawal from the Agreement to the Service Provider when:
    1. bringing the Service into conformity with the Agreement for its provision is impossible or requires excessive costs,
    2. the Service Provider has not brought the Service into compliance with the Agreement for its provision in accordance with paragraph 10 above,
    3. the Non-Conformity persists despite the fact that the Service Provider has tried to bring the Service into compliance with the Agreement for its provision,
    4. the Non-Conformity is so significant that it justifies withdrawal from the Service provision Agreement without prior request from the Service Provider to bring the Service into compliance with the Service Agreement,
    5. it is clear from the Service Provider's statement or circumstances that the Service Provider will not bring the Service into conformity with the Agreement for its provision within a reasonable time or without undue inconvenience to the User.
  12. A statement of withdrawal from the Agreement may be submitted by e-mail, to the address indicated in § 1 section 5 of the Terms of Service.
  13. The statement of withdrawal from the Agreement should include:
    1. the e-mail address to which the Account was registered,
    2. name and surname of the Service Recipient,
    3. the date of delivery of the Service,
    4. description of the Non-Conformity
    5. indication of the reason for submitting the statement, selected from among the reasons indicated in paragraph 11 above.
  14. In the event of withdrawal from the Agreement by the Service Recipient, the Service Provider deletes the Account immediately after receiving the statement of withdrawal from the Agreement.
  15. Pursuant to Article 34(1a) of the Consumer Rights Act, in the event of the Service Recipient withdrawing from the Service provision Agreement, the Service Recipient is obliged to stop using the Service and making it available to third parties.

§ 9.

COMPLAINTS

ENTREPRENEURS

  1. The provisions of this paragraph apply only to Entrepreneurs.
  2. In the event of disclosure of non-compliance of the Service with the Terms of Service, the Service Recipient may file a complaint.
  3. The complaint shall be submitted in writing or by e-mail, to the address indicated in § 1 section 5 of the Terms of Service, no later than within 30 (thirty) days from the date of disclosure of the Non-Conformity.
  4. The complaint should include:
    1. the e-mail address to which the Account was registered,
    2. the name of the Service Recipient,
    3. a detailed description of the Non-Conformity revealed,
    4. request that the Service be brought into conformity with the Agreement for its provision.
  5. The Service Provider may refuse to bring the Service into compliance with the Terms of Service if this is impossible or would require the Service Provider to incur excessive costs.
  6. After considering the complaint, the Service Provider provides the Service Recipient with a response to the complaint, in which:
    1. acknowledges the complaint and indicates the planned date of bringing the Service into compliance with the Terms of Service,
    2. refuses to bring the Service into compliance with the Terms of Service for the reason indicated in paragraph 5 above
    3. rejects the complaint due to its unfoundedness.
  7. The Service Provider responds to the complaint by e-mail within 14 (fourteen) days from the date of its receipt. In particularly complicated cases, the deadline for responding to a complaint may be extended to 30 (thirty) calendar days.

§ 10.

RIGHT OF WITHDRAWAL

  1. Pursuant to Article 27 et seq. of the Consumer Rights Act, the Service Recipient has the right to withdraw from the Agreement without giving any reason within 14 (fourteen) days from the date of its conclusion.
  2. The Service Provider extends the right to withdraw from the Agreement also to Entrepreneurs.
  3. The User exercises the right to withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Service Provider. In order to comply with the deadline for withdrawing from the contract, it is sufficient to send a statement before the expiry of the deadline referred to in paragraph 1 above.
  4. A statement of withdrawal from the Agreement may be submitted by the Service Recipient in any form, in particular on the form constituting Appendix No. 2 to the Act on Consumer Rights.
  5. In the event of submitting a statement of withdrawal from the Agreement, the Service Provider shall immediately send the Service Recipient a confirmation of its receipt by e-mail.
  6. In the event that the Service Recipient withdraws from the Service Agreement, the Service Provider will delete the Account immediately after receiving the statement of withdrawal from the Agreement.

§ 11.

CONTENT AND OPINIONS OF THE SERVICE USER

  1. The Service Recipient may send the Service Provider Opinions regarding the services provided by the Service Provider.
  2. Opinions can be submitted by any means, including email.
  3. Submitting the Opinion does not impose an obligation on the Service Provider to publish it.
  4. The Opinion published by the Service Provider may be deleted by the Service Provider at any time.
  5. It is forbidden to post the User Content and Opinions:
    1. containing false data, contrary to the law, the Terms of Service or good morals,
    2. contains content that is prohibited by law, incites violence, hatred, or insults any group of people or person,
    3. containing content that may infringe personal rights, copyrights, image rights or other rights of third parties,
    4. containing advertising, promotional, political, religious or discriminatory content,
    5. containing content promoting activities competitive to the Service Provider.
  6. Each person using the Application (hereinafter: the "Reporter") is entitled to report the User Content or Opinion that may violate the Terms of Service.
  7. Applications can be submitted by:
    1. sending a message to contact@mruki.com.
  8. The notification should include the following information:
    1. name and surname or name of the Reporter and email address, except for a report concerning information considered to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU,
    2. a clear indication of the exact location of the information, where applicable, additional information enabling the identification of the User Content or Opinion, according to its type and functionality of the Application,
    3. a sufficiently justified explanation of the reasons why a given User Content or Opinion constitutes illegal content,
    4. a statement confirming the Reporter's good faith belief that the information and allegations contained therein are correct and complete.
  9. Upon receipt of the application, the Service Provider sends the Reporter a confirmation of receipt to the e-mail address indicated by the Reporter.
  10. In the event that the application does not contain the elements indicated in paragraph 8 above or contains errors, the Service Provider may ask the Reporter to supplement or correct the application within 14 (fourteen) days from the date of receipt of the above-mentioned request. In the event that the Reporter fails to complete or correct the report within the deadline indicated in the preceding sentence, the Service Provider may leave the report unexamined.
  11. The Service Provider verifies the reported User Content or Opinion within 14 (fourteen) days from the date of receipt of a complete and correct application. As part of the verification activities, if necessary, we will ask the applicant to submit the necessary additional information or documents. Until the report is examined, we may block the visibility of the User Content or Opinion.
  12. After verifying the application, the Service Provider:
    1. removes the User Content or Opinion that violates the Terms of Service,
    2. restores the User Content or Opinion that does not violate the rules resulting from the Terms of Service (if its visibility was blocked at the stage of verification of the application),
    giving the reasons for our decision.
  13. In the event of removal of the User Content or Opinion, the Service Provider shall immediately notify both the Reporter and the Service Recipient who published the removed User Content or Opinion, providing the justification for its decision
  14. The justification of the Service Provider's decision includes:
    1. indicating whether the decision involves removing the User Content or Opinion, blocking its visibility, depositioning or imposing other measures referred to in the Terms of Service in relation to this Opinion and, where applicable, the territorial scope of the decision and its period of validity,
    2. the facts and circumstances on the basis of which the decision was made, including, where applicable, information on whether the decision was made on the basis of a notification made by the Reporter or on the basis of voluntary verification activities carried out on the initiative of the Service Provider and, where absolutely necessary, the identity of the Reporter,
    3. where applicable, information on the use of automated means in decision-making, including whether a decision has been made with respect to the User Content or Opinion detected or identified using automated tools,
    4. if the decision concerns potentially prohibited User Content or Opinion, an indication of the legal basis or contractual basis on which the decision is based, and explanations of the reasons why the Opinion is considered to be prohibited on this basis,
    5. clear and friendly information for the Service Recipient and the Reporter on their options to appeal against the decision.
  15. A Service Recipient whose User Content or Opinion has been removed or a Reporter to whom the Service Provider refuses to remove the reported User Content or Opinion, may file an appeal against the Service Provider's decision
  16. An appeal can be filed by:
    1. sending a message to contact@mruki.com.
  17. The appeal should include:
    1. name and surname or name of the appellant,
    2. e-mail address,
    3. a detailed justification why, in the opinion of the appellant, why the Service Provider's decision is erroneous and should be changed.
  18. The Service Provider shall immediately confirm receipt of the appeal by sending a notification to the e-mail address indicated by the appellant.
  19. Appeals are considered within 14 (fourteen) days from the date of their receipt by the Service Provider's authorized team (these activities will not be performed in an automated manner, without human involvement).
  20. The Service Provider notifies the appellant of the decision made as a result of considering the appeal by e-mail, and if at the same time it considers the reported content to be unlawful – it takes action against it provided for in the Terms of Service.
  21. Sending the User Content or Opinion is tantamount to submitting a statement by the Service Recipient that he/she is the sole author thereof. The Service Recipient bears full responsibility for the User Content and Opinion content and the consequences of its publication (including infringements of personal rights and intellectual property rights of third parties).
  22. Sending the Opinion is tantamount to granting the Service Provider a free-of-charge, non-exclusive license to use it without time and territorial restrictions in the Service Provider's promotional materials (hereinafter: the "License").
  23. The License entitles the Service Provider to modify the Opinion, if it is necessary to disseminate it in a certain way, without changing its essence and content.
  24. The License authorizes the Service Provider to grant further licenses to any third party of their choice to use the Opinion. A further license referred to in the preceding sentence may be granted by the Service Provider for a fee or free of charge.

§ 12.

RESPONSIBILITY AND SERVICE LEVEL

  1. The Service Provider undertakes to provide the Services with due diligence. The service is provided in the "as is" and "as available" models, subject to mandatory provisions of law.
  2. Due to the need to perform maintenance work to ensure the highest possible level of availability of the Application and Services, the Service Provider will endeavor to ensure that such maintenance breaks are carried out during times when the Services are least used.
  3. The Parties exclude the Service Provider's liability for the lost benefits of the Service Recipient, who is an Entrepreneur.
  4. The Service Provider does not guarantee a specific level of performance, effectiveness or usability of the Application in relation to the specific needs and applications of the Service Recipient.
  5. The Service Provider may limit, modify or disable certain functionalities of the Application if it is necessary to ensure compliance with the law, decisions of supervisory authorities or guidelines of regulators, without incurring liability to the Service Recipient.
  6. To the extent permitted by the provisions of the Civil Code and the Act on Consumer Rights, the Service Provider shall not be liable to the Users for the consequences of:
    1. the use by the Users of any services or functionalities available within the Application contrary to their purpose,
    2. providing incorrect or false data by the Users,
    3. the consequences of the use of data authorizing access to the Account by third parties, if such persons came into possession of such data as a result of their disclosure by the User or as a result of their insufficient protection by the User against access by such persons.
  7. To the extent permitted by the provisions of the Civil Code and the Act on Consumer Rights, the Service Provider shall not be liable for disruptions in the functioning of the Application resulting from:
    1. force majeure (which is also considered to be the unavailability of functionalities of key third-party service providers),
    2. necessary maintenance works carried out in the Application,
    3. reasons attributable to the User,
    4. reasons beyond the control of the Service Provider, in particular the actions of third parties for which the Service Provider is not responsible.
  8. The Service Provider undertakes to carry out the works referred to in paragraph 7 point 2 above in the least burdensome way possible for the Users and, if possible, to inform them in advance about the planned works.
  9. The Service Provider undertakes, as far as possible, to remove any disruptions in the functioning of the Application on an ongoing basis.
  10. The Service Recipient undertakes to release the Service Provider from liability and to cover all damages, costs and claims of third parties arising in connection with:
    1. using the Application contrary to the Terms of Service,
    2. the content of the Service Recipient,
    3. violation of the law by the Service Recipient.
    The above includes, in particular, the costs of court proceedings, administrative proceedings and legal services.
  11. Upon termination of the Agreement, the Service Provider:
    1. provides access to data for 30 (thirty) consecutive days,
    2. deletes data after this period – at the request of the Service Recipient, it may be done earlier.
  12. The Service Recipient may request a full export of data before deletion.

§ 13.

SERVICE PROVIDER'S INTELLECTUAL PROPERTY

  1. All components of the Application in particular:
    1. the name of the Application,
    2. the logo of the Application,
    3. photos and descriptions,
    4. principles of operation of the Application, all its graphic elements, interface, software, source code and databases
    are subject to legal protection under the provisions of the Act of 4 February 1994 on Copyright and Related Rights, the Act of 30 June 2000 – Industrial Property Law, the Act of 16 April 1993 on Combating Unfair Competition and other provisions of generally applicable law, including provisions of European Union law.
  2. The Service Provider grants the Service Recipient a non-exclusive, non-transferable, non-transferable license to use the Application only to the extent resulting from the selected subscription plan.
  3. The license does not cover:
    1. the right to modify, copy or decompile the Application,
    2. the right to make the Application available to third parties, unless otherwise stipulated in the Terms of Service.
  4. Any use of the Service Provider's intellectual property without its prior, explicit permission, in violation of the Terms of Service, is prohibited.
  5. You may not use the Application to:
    1. creating competitive products,
    2. testing, benchmarking or reverse engineering,
    3. circumventing technical or licensing limits.
  6. The Service Provider is entitled to monitor the manner of use of the Application to the extent necessary to ensure security, prevent abuse and enforce the Terms of Service.
  7. Violation of the above rules entitles the Service Provider to immediately suspend the Account or terminate the Agreement without notice.

§ 14.

OUT-OF-COURT DISPUTE RESOLUTION

CONSUMERS AND ENTREPRENEURS WITH CONSUMER RIGHTS

  1. The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer rights.
  2. The Service Recipient who is a Consumer and an Entrepreneur with the rights of a Consumer has the opportunity to use out-of-court methods of handling complaints and pursuing claims.
  3. Detailed information on the Service Recipient's ability to use out-of-court methods of handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the registered offices and on the following websites:
    1. district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection,
    2. Provincial Trade Inspection Inspectorates,
    3. Office of Competition and Consumer Protection.

§ 15.

PERSONAL DATA

Information on the processing of personal data by the Service Provider can be found in the Privacy Policy available at: https://splot.mruki.com/en/privacy_policy.html.

§ 16.

CHANGE OF SERVICE

CONSUMERS AND ENTREPRENEURS WITH CONSUMER RIGHTS

  1. The provisions of this paragraph apply only to Consumers and Entrepreneurs with Consumer rights.
  2. The Service Provider may change the Service in the event of:
    1. the need to adapt the Service to newly created devices or software used by Users to use the Service,
    2. the Service Provider decides to improve the Service by adding new functionalities or modifying existing functionalities,
    3. legal obligation to make changes, including the obligation to adapt the Service to the current legal status.
  3. Changing the Service may not entail any costs on the part of the Service Recipient.
  4. The Service Provider informs the Service Recipient about the change made to the Service by placing a message informing about the changes in the Account. Regardless of the change, information about the change may be sent to the Service Recipients by e-mail.
  5. If the change to the Service will significantly and negatively affect access to the Service, the Service Provider is obliged to inform the Service Recipient about:
    1. the characteristics and timing of the change,
    2. the right of the Service Recipient to terminate the Agreement with immediate effect within 30 (thirty) days of making the change.
  6. The information referred to in paragraph 4 above shall be sent by the Service Provider by e-mail, no later than 7 (seven) days before the change is made.
  7. Termination of the Agreement by the Service Recipient pursuant to paragraph 4 point 2 above takes place by submitting a statement of termination of the Agreement to the Service Provider. The statement referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 5 of the Terms of Service.
  8. Termination of the Agreement for the provision of Services pursuant to paragraph 4 point 2 above has the same effects as § 8 of the Terms of Service provides for in the event of withdrawal from the Agreement due to the occurrence of Non-Conformity.

§ 17.

AMENDMENT OF THE TERMS OF SERVICE

  1. The Service Provider may make changes to the Terms of Service, m.in. in the event of:
    1. changes in the scope of the Service Provider's business,
    2. commencement of the provision of new services by the Service Provider, modification of services provided so far or cessation of their provision,
    3. make technical modifications to the Application requiring adaptation of the provisions of the Terms of Service,
    4. legal obligation to make changes, including the obligation to adapt the Terms of Service to the current legal status.
  2. The Service User will be notified of any changes to the Terms of Service by publishing the amended version at: https://splot.mruki.com/en/terms_of_service.html. Regardless, the amended version of the Terms of Service will be sent to the Service User by email.
  3. The provisions of the then applicable Terms of Service shall apply to contracts concluded before the amendment of the Terms of Service.
  4. The User who does not agree to the amendment of the Terms of Service may terminate the Agreement for the use of the Application with immediate effect within 10 (ten) days from the date of receipt of the information about the change in the Terms of Service. Failure to give notice shall be deemed to be consent to the amendment of the Terms of Service.
  5. Termination of the Agreement for the use of the Application shall take place by submitting a statement of termination of this Agreement to the Service Provider. The statement referred to in the preceding sentence may be sent by e-mail to the address indicated in § 1 section 5 of the Terms of Service.
  6. Immediately after receiving the statement referred to in paragraph 5 above, the Service Provider deletes the Account.

§ 18.

FINAL PROVISIONS

  1. The current version of the Terms of Service is effective from June 20, 2026.
  2. The Service Provider may transfer the rights and obligations arising from the Agreement to another entity as part of the restructuring, sale of the enterprise, capital group.
  3. If any provision of the Terms of Service is found to be invalid, the others shall remain in full force.
  4. The Terms of Service constitute the entire agreement of the Parties and supersede all previous arrangements.
  5. Failure to enforce the provisions of the Terms of Service does not constitute a waiver of the right to enforce them at a later date.
  6. The Terms of Service are governed by Polish law. Any disputes under these Terms of Service shall be resolved through amicable negotiations, and in the event that no agreement is reached - before a common court competent for the registered office of the Service Provider.
  7. In the event that the Terms of Service are made available in other language versions, the Polish version is binding.
  8. The provisions of the Terms of Service do not violate the mandatory provisions of law applicable to the place of residence of the Consumer.
  9. In matters not regulated in the Terms of Service, the provisions of generally applicable Polish law will apply.
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